480.220.5591

FAQ

FAQ Categories

About The Cookies

  • Can the cookies be frozen or microwaved?
    Mr. Nelson’s Cookies® contain no added chemical preservatives and are best when consumed within a day or two of when you receive them.  If that is not possible, Mr. Nelson recommends that you freeze the cookies in their original wrapper in an airtight bag for future consumption – completely thaw, remove from wrapper and microwave for 10-15 seconds. Remember, if you microwave, always remove the cookie from the wrapper (the foil “star” sticker could catch on fire!) before putting in the microwave; then, microwave 10-15 seconds.
  • Does Mr. Nelson make sugar-free cookies?
    Mr. Nelson does not offer sugar-free cookies.
  • Do your chocolate chip cookies contain nuts?
    Mr. Nelson’s Chocolate Chip Cookies contain no nuts, and they are made in a nut-free bakery.
  • What is the weight and size of the cookie?
    Each cookie is approximately 3 ¼ “in diameter and each weighs just under a quarter-pound!  A lot of cookie!
  • Does Mr. Nelson make gluten-free cookies?
    Mr. Nelson offers a gluten-free* version of his world famous chocolate chip cookie that is nearly identical in appearance, taste and texture. Critical acclaim! You will not believe it is “gluten-free*.” *Please know that Mr. Nelson’s Gluten-Free Cookies are made in his bakery where wheat products are also processed.

Background

  • Where are the cookies made?
    Mr. Nelson’s Cookies® are made in a small, custom-made bakery on the edge of the Tonto National Forest at the base of the beautiful Superstition Mountains in Gold Canyon, Arizona.   His bakery is carefully inspected and approved by Pinal County, Arizona Environmental Health Services.
  • Why the “batch number” and the “Fran” signature?
    Francis (“Fran” – to his friends) Nelson Beebe is an artisan baker.  His cookies are made in small quantities (batches.)  He tastes a finished cookie from each batch.  His “Fran” signature tells you he believes your cookies accurately represent his craft of chocolate chip cookies making.
  • Why only chocolate chip cookies?
    Mr. Nelson is one of the few formally and classically-trained chefs who consider chocolate chip cookies as one of the major food groups!  And, as such, he has created over the last couple of decades (yes, decades) what he believe is a chocolate chip cookie of extraordinary taste and texture.
    *Now, also, available in a delicious gluten-free version.
  • Who makes the chocolate chip cookies?

    First, there really is a “Mr. Nelson.”  And he is the only person who makes his cookies.  In fact, he personally makes, bakes, and wraps only 24 dozen perfect chocolate chip cookies a day, 4 days a week. I guess you could call Mr. Nelson not only a “one-man-show;” but, also, a “one-trick-pony,” as he only makes one type of cookie….nothing else!

Buying and Shipping

  • Does Mr. Nelson ship his cookies internationally?
    Mr. Nelson does not ship out-side of the United States. However, he does accept orders from outside of the US to ship to a United States Address. You will need to call him at 480.220.5591 to place your order.   Mr. Nelson’s online store does not accept international addresses at this time.
  • Do you ship your cookies during the summer months?
    Yes!  Please know,  my cookies DO NOT need refrigeration.  However, given the heat of the Arizona summers, Artisan-Baked Products can feel a bit of stress during Shipment.  I am providing at No Extra Cost a “Cool Pack” with a Thermal Mailer that provides a more Temperature-Friendly Environment for my cookies as they journey from my bakery to you.  When your Handmade Box arrives, the Cool Pack may be melted and your cookies may be warm.  There is No Loss of quality with warm cookies. Please remove the box from the Thermal Mailer, the Cool Pack is reusable and Please “Enjoy” Your Cookies.
  • How do I buy cookies from Mr. Nelson’s Cookies locally?
    Easy. Friday is “Special Order Day” from Mr. Nelson’s Cookies®.  You can order your cookies one of two ways – by email (sales@mrnelsonscookies.com) or by phone (480.220.5591) at least two (2) days in advance of the Friday you are interested in purchasing Mr. Nelson’s Cookies®.  Mr. Nelson will confirm your order with you by phone or by email depending on the method (meaning, phone or email) you originally placed your order.  Your order will be available for pick-up between 3 pm & 5 pm on Friday.  Cash or credit card is accepted – no checks, please.  The location of the bakery is: 6900 E. US Hwy 60, Suite 112, Gold Canyon, AZ 85118.
  • What if I want to send cookies to multiple addresses?
    On the page where you enter your “billing” and “shipping” addresses you will see a link that reads, “Need Multiple Shipping Addresses?” – click on this link and it will take you to a page where you can enter additional shipping addresses. If you have a problem, you can always call Mr. Nelson at 480.220.5591. He’ll be glad to help you!
  • What are Mr. Nelson’s Cookies® shipping options?

  • May I send a gift message with my cookie order?
    Yes, before you add the cookies to your cart, there is a section with a box where you can enter your custom hand written gift message for us to add to the gift. Your message or greeting will appear inside the box strategically-placed on top of the individually-wrapped cookies so when the recipient pulls opens the box, he/she can read your message.
  • May I send Mr. Nelson’s Cookies® as a gift?
    Of course, you can!  In fact, over 75% of Mr. Nelson’s Cookies® are sent as gifts – Holidays, Birthdays, Get-Well-Soon, Anniversaries, Thank-You, etc.,  Mr. Nelson went to great lengths to ensure the packaging experience of his delicious cookies mirrored their extraordinary taste and texture.  Simply put, you will be very proud for your special person to receive a box of Mr. Nelson’s Cookies®.
  • How are the cookies sold, shipped and where can they be purchased?
    Mr. Nelson’s chocolate chip cookies can be purchased only “on-line” (www.MrNelsonsCookies.com) in quantities of 6 or 12. They are beautifully packaged in a designer box like the one pictured in our “Gallery.”

Customer Service

  • What if I am not satisfied with Mr. Nelson’s Cookies®?
    Simple, if you are not happy; then, Mr. Nelson is very disappointed.  Just let Mr. Nelson know via e-mail (mrnelson@mrnelsonscookies.com), and he will refund your total purchase price (including shipping) within a day or two of receiving your request – remember, he is a “one-man-show.”  Satisfaction Guaranteed.  Period.

Most Common Questions

  • Does Mr. Nelson make gluten-free cookies?
    Mr. Nelson offers a gluten-free* version of his world famous chocolate chip cookie that is nearly identical in appearance, taste and texture. Critical acclaim! You will not believe it is “gluten-free*.” *Please know that Mr. Nelson’s Gluten-Free Cookies are made in his bakery where wheat products are also processed.
  • Where are the cookies made?
    Mr. Nelson’s Cookies® are made in a small, custom-made bakery on the edge of the Tonto National Forest at the base of the beautiful Superstition Mountains in Gold Canyon, Arizona.   His bakery is carefully inspected and approved by Pinal County, Arizona Environmental Health Services.
  • Why the “batch number” and the “Fran” signature?
    Francis (“Fran” – to his friends) Nelson Beebe is an artisan baker.  His cookies are made in small quantities (batches.)  He tastes a finished cookie from each batch.  His “Fran” signature tells you he believes your cookies accurately represent his craft of chocolate chip cookies making.
  • Why only chocolate chip cookies?
    Mr. Nelson is one of the few formally and classically-trained chefs who consider chocolate chip cookies as one of the major food groups!  And, as such, he has created over the last couple of decades (yes, decades) what he believe is a chocolate chip cookie of extraordinary taste and texture.
    *Now, also, available in a delicious gluten-free version.
  • Who makes the chocolate chip cookies?

    First, there really is a “Mr. Nelson.”  And he is the only person who makes his cookies.  In fact, he personally makes, bakes, and wraps only 24 dozen perfect chocolate chip cookies a day, 4 days a week. I guess you could call Mr. Nelson not only a “one-man-show;” but, also, a “one-trick-pony,” as he only makes one type of cookie….nothing else!